Returns

  • Physical entity customers can return products to SIA Omniva within a time period of 14 days starting from receiving the product by completing the Return Formand sending it to [email protected]. Depending on the particular circumstances, the customer may have the right to a financial refund, product swap and/or compensation appropriate for the situation.
  • Legal entity customers can return products to SIA Omniva within a time period of 7 days starting from receiving the product and receive a refund of the cost of the order if Omniva has not properly delivered the order – the delivered goods do not match the ordered goods in terms of quantity, quality or assortment.
  • When returning the product, customers must remember that the product can’t be damaged or used, and its appearance cannot be significantly changed.
  • The customer must return the purchased goods to Omniva SIA. Depending on the size and weight of the item to be returned, please choose the appropriate return method:
    • Return the goods by courier to: Omniva SIA (Pakopats.lv), Dzirnieku iela 24, Mārupe, Mārupes novads, LV-2167, Latvija.
    • To return an item via parcel machine – go to mana.omniva.lv, check the parcel, specify the recipient as Omniva SIA, E-mail: [email protected], phone number: +371 28230051, destination – Mārupes Dzirnieku ielas 24 parcel machine.
  • If the returned goods meet the above requirements, Omniva SIA shall issue a refund no later than 14 days after receipt of the goods by Omniva SIA.
  • Costs of product returns are covered by the customer unless the reason for the return is that the returned product does not match the ordered product

Refusal form

Refusal form
Action to be performed: *
Customer information
Order information
RIGHT OF WITHDRAWAL
  1. 20.05.2014 Republic of Latvia Cabinet Regulation No. 255 “Regulations Regarding Distance Contracts” foresees that for 14 calendar days the customer can withdraw from the agreement without stating a reason and return the product purchased in the internet store to the seller.
  2. To use the right to withdrawal, we require the customer to sign and send this form with a copy of the product certifying document to the e-mail [email protected].
  3. To agree on the location and type of return, we advise customers to write to us at [email protected] or call 27042424.
  4. When returning the product, customers must remember that the product cannot be damaged or used, and its appearance cannot be significantly changed.
  5. Returns must be sent to Omniva’s address: Dzirnieku iela 24, Mārupe, LV-2167, Latvija.
  6. If the returned product does match the mentioned requirements, SIA Omniva will refund it in no more than 14 days from receiving the product at an Omniva parcel terminal.
  7. Costs of product returns are covered by the customer unless the reason for the return is that the returned product does not match the ordered product.