Terms and Conditions

  1. General

1.1 These terms and conditions (hereinafter: Terms and Conditions) determine the terms of use of the online ordering environment (hereinafter: Omniva’s e-shop) of Omniva LTD (hereinafter: Omniva). If a person wishing to use Omniva’s e-shop (hereinafter: Customer) registers themselves as a user of Omniva’s e-shop or uses Omniva’s e-shop, they are deemed to agree with the Terms and Conditions and undertake to comply with them.

1.2 Contact details of Omniva Ltd: Omniva Ltd, Dzirnieku street 24, Marupe, e-mail: [email protected], customer service phone number: +27042424

  1. Rights, responsibilities, and obligations of the Customer

2.1 The Customer is entitled to use Omniva’s e-shop (e.g. submit orders, receive information, submit enquiries, etc. through Omniva’s e-shop) in accordance with the Terms and Conditions and valid legislation.

2.2 The Customer is entitled to submit complaints about the use of Omniva’s e-shop to the customer service centre (phone number +27042424, [email protected]).

2.3 The Customer is responsible for the correctness of the data submitted in the orders and enquiries in Omniva’s e-shop.

2.4 The Customer undertakes to use Omniva’s e-shop only for purposes that agree with the law and good practice.

2.5 The Customer is fully responsible for the losses incurred to Omniva Ltd, other Customers, or third parties resulting from using Omniva’s e-shop contrary to the Terms and Conditions, the law, or good practice.

  1. Rights, responsibilities, and obligations of Omniva Ltd

3.1 Omniva Ltd shall reply to the Customer’s enquiries no later than within 1 (one) business day.

3.2 Omniva Ltd undertakes not to disclose the Customer’s information to third parties.

3.3 Omniva Ltd reserves the right to disclose the data concerning the Customer if it is disclosed to a person who processes the data to comply with a statutory obligation or to a person who has the legal right to do so.

3.4 Omniva Ltd is not responsible for the accuracy of the data entered by the Customer in Omniva’s e-shop.

3.5 Omniva Ltd is not responsible for the possible damage done to the Customer, including a delayed delivery of the ordered products, resulting from the impossibility to use Omniva’s e-shop due to any technical problems. If the delivery of products is delayed for more than 3 business days, Omniva Ltd shall inform the Customer of it via a communication channel specified by the Customer.

3.6 Omniva Ltd has the right to cancel an order in part or in full and not deliver the ordered products if the price of a product is displayed incorrectly due to a mistake in Omniva’s e-shop or the product has run out of stock. Omniva Ltd shall inform the Customer of it at the first opportunity and return the paid money immediately, but no later than within 14 days after the notice was sent.

  1. Ordering in Omniva’s e-shop

4.1 The Customer shall add the desired products to the cart, fill in the mandatory fields, and select the appropriate delivery method for the products.

4.2 To submit an order, the Customer must submit their contact details: in the case of a natural person, their first name, last name, mobile phone number, e-mail address, and delivery address; and in the case of a legal person, their organisation name, registry code, legal address, mobile phone number, and e-mail address. If the legal person is a VAT payer, they must also add their value added tax identification number.

4.3 If the receiver of the order and the Customer are different persons, the Customer must provide the information specified in clause 4.2 for the both of them.

4.4 The Customer’s order is deemed submitted once the Customer has confirmed it in Omniva’s e-shop and thereby agreed to the Terms and Conditions.

4.5 Omniva Ltd shall confirm the submission of each order of the Customer in Omniva’s e-shop. The submission of an order means that the order has been accepted, but it does not imply its immediate execution.

4.6 Omniva Ltd shall start executing the order after the full order amount has been transferred to the bank account of Omniva Ltd, which means that the order comes into effect.

4.7 The delivery time of an order, i.e. the time to deliver the products to receivers in Latvia, is a maximum of 2 working days from the date that the order came into effect unless the delivery time is not otherwise stated. If it is not possible to execute the order within four working days, the Customer shall be informed thereof by the means of communication indicated by the Customer in the order.

4.8 The Customer can pay the order amount in Omniva’s e-shop upon submitting the order. The following payment solutions are possible for payment: Swedbank banklink and Visa and Mastercard credit cards.

4.9  All prices in Omniva’s e-shop are displayed in euros and include taxes.

  1. Delivery methods and charges

5.1 The Customer shall choose a delivery method: a parcel machine, a courier or receiving goods in Omniva warehouse. The delivery services are provided in accordance with the standard terms and conditions of Omniva Ltd, which are available on the website of Omniva Ltd at www.omniva.lv, taking into account the specifications provided in the Terms and Conditions.

5.2 The price list of delivery charges is based on the Omniva Ltd price list, parcel machine service price list and the courier service price list.

  1. Returns

6.1 Customers who are natural persons have the right to return the ordered products within 14 days of receiving the products and get the order amount back. The delivery fee shall not be refunded, unless the Customer has returned the products due to an incorrectly completed order by Omniva Ltd.

6.2 Customers who are legal persons have the right to return the ordered products within 7 days of receiving the products and get the order amount back if Omniva Ltd has incorrectly completed the order (i.e. the delivered products do not match the ordered products in terms of quantity, quality, or assortment).

6.3 In order to return the products, the Customer shall submit an application to Omniva Ltd, a return sample of which can be found in Omniva’s e-shop pakopats.lv, which includes the Customer’s contact details listed in clause 4.2, a description of the order, payment data of the order amount (date of payment, amount, bank), and the returned products. If possible, we ask the receiver to also indicate the reason for the return. The application can be sent to the e-mail address: [email protected] The Customer shall send the returned products to the following address: Dzirnieku street 24, Marupe, LV-2167, Latvia.

6.4 The costs of returning products are covered by the Customer, unless the reason for the return lies in the fact that the product to be returned does not correspond to the order.

6.5 Omniva Ltd has the right to refuse to take back the products and return the money if the returned product is damaged.

  1. Final provisions 

7.1 Disagreements regarding these Terms and Conditions shall be settled by negotiation. The Customer can protect their rights by contacting the Consumer Disputes Committee of the Consumer Protection Board or going to court in accordance with the procedure prescribed by the laws of the Republic of Latvia.